FAQ

WHAT SHIPPING METHODS ARE AVAILABLE?

Processing


Please allow 7-10 business days of processing and production time for your order to ship out.


Shipping


U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from. Average transit times to the United States from our domestic warehouse: 15-45 Business days Average transit times to the United States from our international warehouse: 15 - 45 Business days. Average transit times to International: 15 - 45 Business days There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.


 


Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed.


Tracking


We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality products. When you receive your tracking number, if you need help tracking your order you can go here.


How Long Till I receive my package?


Shipping times vary by the location of your item and the warehouse it is in, Typical time is 20-45 days.


WHAT PAYMENT METHODS ARE ACCEPTED?

WHAT ARE THE PAYMENT OPTIONS?


Credit Cards: We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. Unfortunately, we don’t accept some debit cards. If you’re having trouble checking out, please email us at sales@surswim.com so we can help.  


Apple Pay: If you have an iPhone with Apple Pay enabled, you can use Apple Pay on both desktop and mobile. On desktop, you’ll need MacOS Sierra or above. On iOS, you’ll need iOS 11 or above. Apple Pay is not supported if you visited our site through an in-app browser, like Facebook's.  


PayPal: We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase). NOTE: PayPal may incorrectly suggest that you can pay with your credit card or bank account first, but you won’t be able to. We apologize for any confusion.


GooglePay: If you have a Google account with GooglePay enabled, you can use GooglePay on both desktop and mobile.


Can I pay with PayPal?


Yes, you can pay with PayPal. 


  • At the Billing stage of checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers are disabled. 
  • Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.
  • Click "Agree & Continue" to complete your order.

HOW CAN I RETURN A PRODUCT?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

- Any item that is returned more than 30 days after delivery will be denied.


HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Shipping times vary by the location of your item and the warehouse it is in, Typical time is 20-45 days.



DO YOU SHIP INTERNATIONALLY?

Yes we ship worldwide at no charge! 


DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

- Any item that is returned more than 30 days after delivery will be denied.

You will be responsible for shipping the item back to us.


HOW DO I RETURN AN ITEM?

To return your product, you should mail your product to: Sur Swim Co.

1706 N International Blvd. Weslaco TX 78599


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.